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Jul 6, 2019, 9:36 am
#31
citiflyerUK
Join Date: Oct 2013
Location: BMA
Programs: SAS Eurobonus Gold Card
Posts: 330
Im on BA941 DUS-LHR. We left the gate and taxied to the runway but been sat at the side of the runway for past 30 minutes. The pilot said that because BAs IT has gone down they cant confirm the figures required for take off.
The pilot said it is a system wide outage.
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Jul 6, 2019, 9:48 am
#32
Aus_Mal
Join Date: Dec 2004
Location: London
Posts: 6,266
Originally Posted by Tobias-UK
Where is this reported? I booked a flight a short while ago without issue. I can access MMB for all my reservations.
I tried a booking during the middle of the outage and it just was hanging.
Congratulations on making a booking 'a slight while ago', the website was not accepting bookings 'more than a slight while ago (based on our posts)'.
They had a massive outage.
KeaneJohn and skywardhunter like this.
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Jul 6, 2019, 9:59 am
#33
T8191
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,203
I know it will never happen, but BA really need to re-build a parallel IT system from the ground up (without ANY legacy add-ons) and then do a serious Beta test before consigning the current packages to the dustbin.
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected! 
Ancient Observer, wrp96 and rockflyertalk like this.
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Jul 6, 2019, 10:07 am
#34
BA707
Join Date: Sep 2018
Programs: BA Gold
Posts: 137
Contact centre still down
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Jul 6, 2019, 10:10 am
#35
Artpen100
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,122
A phantom booking has shown up in my account this morning. (It is a route I had a fare quote emailed to me yesterday.) Ive called in twice to have it corrected. System down, call back tomorrow they say. At least I dont see a charge for the ticket on my credit cards.
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Jul 6, 2019, 10:12 am
#36
hsmall
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,748
The wait at First checkin is at present 25 minutes and counting.
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Jul 6, 2019, 10:15 am
#37
dibbs98
Join Date: May 2018
Programs: BAEC, SPG
Posts: 57
Im on BA357 tonight which is cancelled and call centre still saying there is nothing they can do as system is down for everyone
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Jul 6, 2019, 10:27 am
#38
Crampedin13A
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 6,012
Didn't realize there was a problem when I just booked and paid for a flight until I got an odd looking page showing my flights and payment but no booking reference and no confirmation e-mail. Went to manage my booking and there is a code there but it won't let me into MMB.
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Jul 6, 2019, 10:28 am
#39
Cap'n Benj
Join Date: Sep 2007
Location: BOS
Programs: BA - Blue > Bronze > Silver > Bronze > Blue
Posts: 6,814
Originally Posted by T8191
I know it will never happen, but BA really need to re-build a parallel IT system from the ground up (without ANY legacy add-ons) and then do a serious Beta test before consigning the current packages to the dustbin.
IMO there are just too many modules within the system, constantly being fiddled with (often for pointless cosmetic front-end purposes), and eventually failing to communicate with each other properly.
Be grateful that NATS, as the main ATC Services provider, has effective redundancy.
I have no recollection of this sort of outage 10 years ago, but undoubtedly I will be corrected!
The reason why so many legacy companies are biting the dust due to lean upstarts.
I work for a centruy plus old Finance company and some of the legacy data issues with live with are laughable and make BA look like Uber.
I do wonder if it would just just be easier to start all over again rather than piecemeal update and integrate 50 archaic systems together.
I often fear it is decades old management that stop certain things occurring. Or 3 decade serving IT VP has just left and Im hoping some fresh, management whos more open to new things will bring in fresh thought
T8191 likes this.
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Jul 6, 2019, 10:35 am
#40
oxtailsoup
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,790
Originally Posted by Mickidon
I can start but not complete online check in.
Same for me. I can access MMB but get the Busy error message when trying to check in for a flight.
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Jul 6, 2019, 10:35 am
#41
Ancient Observer
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,291
It can be done. I seem to remember DHL being in the press as it had completely re-built its systems and closed all national data centres, opening 3 only around the world. DHL has more customers than BA, very complicated pricing and lots of IT measuring & tracking its parcels.
It was some time ago, and I can't verify its accuracy.
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Jul 6, 2019, 11:03 am
#42
LCY8737
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,588
Originally Posted by Cap'n Benj
I do wonder if it would just just be easier to start all over again rather than piecemeal update and integrate 50 archaic systems together.
I often fear it is decades old management that stop certain things occurring. Or 3 decade serving IT VP has just left and Im hoping some fresh, management whos more open to new things will bring in fresh thought
The cost comes out of making new code integrate into the decades out old stuff. And of course doing a complete new start would be easier, but that only works if you truly do a fresh start - which in turn means tons of project risks due to changes that affect the entire organisation.
And old friend of mine used to describe enterprise architecture as something similar to town planning. Once you have the medieval alleys, you won't be able to make use of your Porsche.
wrp96 likes this.
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Jul 6, 2019, 11:07 am
#43
Tiger_lily
Original Poster
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,928
Of course simplifying process to fit around an OTS package is the holy grail of transformation.
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Jul 6, 2019, 11:09 am
#44
strickers
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
Originally Posted by T8191
Just successfully done OLCI with Jet2 (LS) ... they open OLCI at T -28 days. 
They checked people in with contingency iPads when the Manchester check-in system went down.
T8191 likes this.
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Jul 6, 2019, 11:10 am
#45
dibbs98
Join Date: May 2018
Programs: BAEC, SPG
Posts: 57
Call centre just told me they think it will only be back up tomorrow
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